Topside — Charlie and Joe's at Love Street

Topside Menu. Topside Happy Hour Menu.

Floor Plan & Path of Service.

Path of Service

Table Turns Times & Timing Standards.

Kitchen Ticket Times

Standard Operating Procedures.

Service.

Steps of Service - Floor

Steps of Service - Bar

S.O.P.’s

Alcoholic Beverage S.O.P.'s and Service Sells

General N/A Beverage S.O.P.'s and Service Sells

Framing & Mis-en-Place S.O.P.'s and Service Sells

Server Assistant S.O.P.'s and Service Sells

Topside Culinary Information.

Service & Sell SOP's

Re-fires, Requests, & Holds

Culinary Communication

Hot Tea Service & Sell SOP's

Uniform Standards per Position.

Server Procedures.

Opening, Running and Closing Sidework

Server Assistant & Barback Procedures.

SA Opening & Closing Sidework

Barback Opening, Running, and Closing

Deep Clean Furniture & Floor

Table Preset Grid

Vero Water Service.

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The Perfect Table.

Stock.

Specialty Vessel Cleaning.

Host Procedures.

Opening & Closing Sidework

Handing off the Dossier

Denying Requests.

Large Table Formations.

Escorting the Guest.

Waitlist Guide.

Guest Greeting & Departure.

VIPS & Special Occasions

Maximizing the Book.

Position Placement at Host Stand.

Telephone Etiquette.